EXCHANGES & RETURNS PROCEDURE
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the Order Reference from the Order Confirmation email or SMS.
Step 1
To initiate an Exchange / Return, please contact our Customer Service department by email only thewednesdaywordstore@gmail.com
NOTE: For the quickest response to your email and to help us locate your order on our system, please make sure to include:
• Your full name
• The email address used to place the order
• The Order Reference (from your Order Confirmation email)
• A clear message outlining your request
Step 2
If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be considered.
Step 3
The customer is responsible for returning the goods to us if they want a refund or to exchange for another item.
NOTE: We are not liable for any loss or damage to goods that are returned to us so, if this occurs, it will invalidate your eligibility to an exchange or refund, and as such, we recommend sending it as either a recorded or tracked delivery.
DAMAGED, FAULTY OR INCORRECT ITEMS
If an incorrect or faulty item has been sent, we will of course resend the goods at our own cost or offer a full refund, without requiring the original item(s) to be returned. Therefore, please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can rectify the issue for you quickly. If you have any such problem with your goods, you must notify us within 14 days, otherwise we are no longer liable to offer a replacement or a refund.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about a specific item. Unfortunately, we cannot accept returns on sale items.
REFUNDS
Upon receipt and inspection of your return, we will contact you to let you know whether or not the refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please note, it typically takes between 5-10 working days for refunds to be processed before they show up back in your account.
For any other enquiry regarding Returns, Exchanges & Refunds, please email us thewednesdaywordstore@gmail.com